{"id":2758,"date":"2025-12-25T22:48:51","date_gmt":"2025-12-25T22:48:51","guid":{"rendered":"https:\/\/floresplein.nl\/procedure-de-reclamation\/"},"modified":"2026-10-12T17:28:49","modified_gmt":"2026-10-12T17:28:49","slug":"procedure-de-reclamation","status":"publish","type":"page","link":"https:\/\/floresplein.nl\/fr\/procedure-de-reclamation\/","title":{"rendered":"Proc\u00e9dure de r\u00e9clamation"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:60px;--awb-padding-bottom:60px;--awb-padding-top-small:40px;--awb-padding-bottom-small:50px;--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1268.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_3_5 3_5 fusion-flex-column fusion-animated\" style=\"--awb-bg-size:cover;--awb-width-large:60%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.2%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.2%;--awb-width-medium:60%;--awb-order-medium:0;--awb-spacing-right-medium:3.2%;--awb-spacing-left-medium:3.2%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-animationType=\"fadeInLeft\" data-animationDuration=\"0.6\" data-animationOffset=\"top-into-view\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-text-color:var(--awb-color4);--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:30;line-height:var(--awb-typography1-line-height);\">1. Parlez de votre r\u00e9clamation avec votre m\u00e9decin g\u00e9n\u00e9raliste<\/h2><\/div><div class=\"fusion-text fusion-text-1\" style=\"--awb-content-alignment:left;\"><p>Dans de nombreux cas, un entretien avec votre m\u00e9decin g\u00e9n\u00e9raliste permet de dissiper un malentendu ou de d\u00e9finir des points d&rsquo;am\u00e9lioration. Nous prenons volontiers le temps de vous \u00e9couter. Si vous pr\u00e9f\u00e9rez d&rsquo;abord exposer votre r\u00e9clamation par \u00e9crit, vous pouvez demander un formulaire de r\u00e9clamation \u00e0 l&rsquo;accueil.<\/p>\n<\/div><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-text-color:var(--awb-color4);--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:30;line-height:var(--awb-typography1-line-height);\">2. Vous pr\u00e9f\u00e9rez parler \u00e0 quelqu&rsquo;un d&rsquo;autre\u00a0?<\/h2><\/div><div class=\"fusion-text fusion-text-2\" style=\"--awb-content-alignment:left;\"><p>Vous avez du mal \u00e0 aborder votre r\u00e9clamation avec nous, ou nous ne parvenons pas \u00e0 trouver une solution ensemble\u00a0?<br \/>\nVous pouvez alors contacter un <strong>m\u00e9diateur ind\u00e9pendant charg\u00e9 des r\u00e9clamations<\/strong>.<\/p>\n<p>Le m\u00e9diateur est ind\u00e9pendant et impartial et peut chercher une solution avec vous, par exemple en servant d&rsquo;interm\u00e9diaire entre vous et votre m\u00e9decin g\u00e9n\u00e9raliste. Il ne prend parti pour personne et ne porte donc aucun jugement. Tout ce que vous lui confiez reste confidentiel. Vous souhaitez l&rsquo;aide d&rsquo;un m\u00e9diateur\u00a0? Vous pouvez remplir le formulaire de r\u00e9clamation sur le site web de <strong>SKGE<\/strong>. Le m\u00e9diateur est \u00e9galement joignable par t\u00e9l\u00e9phone au <a href=\"tel:0880229190\">088 -022 91 90<\/a>.<\/p>\n<\/div><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-text-color:var(--awb-color4);--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:30;line-height:var(--awb-typography1-line-height);\">3. Toujours pas de solution\u00a0?<\/h2><\/div><div class=\"fusion-text fusion-text-3\" style=\"--awb-content-alignment:left;\"><p>Si l&rsquo;entretien avec votre m\u00e9decin g\u00e9n\u00e9raliste et la m\u00e9diation du m\u00e9diateur n&rsquo;apportent pas de solution, vous pouvez soumettre votre r\u00e9clamation \u00e0 la Geschilleninstantie Huisartsenzorg (commission des litiges pour les soins de m\u00e9decine g\u00e9n\u00e9rale).<\/p>\n<p>Cette commission ind\u00e9pendante est compos\u00e9e d&rsquo;un pr\u00e9sident (un juge en exercice ou un ancien juge), de membres repr\u00e9sentant les patients et de membres repr\u00e9sentant les m\u00e9decins g\u00e9n\u00e9ralistes. La commission est assist\u00e9e d&rsquo;un secr\u00e9taire (juriste).<\/p>\n<p>La commission des litiges examine votre r\u00e9clamation et rend une <strong>d\u00e9cision contraignante.<\/strong> Vous trouverez plus d&rsquo;informations sur le site web de <strong>SKGE<\/strong>.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_2_5 2_5 fusion-flex-column fusion-animated\" style=\"--awb-padding-top-small:25px;--awb-overflow:hidden;--awb-bg-position:center center;--awb-bg-size:cover;--awb-border-radius:0px 0px 90px 0px;--awb-width-large:40%;--awb-margin-top-large:0px;--awb-spacing-right-large:4.8%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:4.8%;--awb-width-medium:40%;--awb-order-medium:0;--awb-spacing-right-medium:4.8%;--awb-spacing-left-medium:4.8%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-animationType=\"fadeInRight\" data-animationDuration=\"0.8\" data-animationDelay=\"0.1\" data-animationOffset=\"top-into-view\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-2758","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Proc\u00e9dure de r\u00e9clamation | Cabinet de m\u00e9decine g\u00e9n\u00e9rale Floresplein Groningue<\/title>\n<meta name=\"description\" content=\"Nous sommes \u00e0 votre \u00e9coute. 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